Privacy Policy

Green Valley CO (“we”, “us”, “our”) is an ISO 22000-certified exporter of herbs, spices, seeds and dates based in Mansoura, Egypt. This policy explains how we handle information when you contact us through our social media channels, including Instagram (@green_valley_herbs), our website, or email.

Information we collect
When you message us on Instagram or through our website, we may collect and store:

Your name or Instagram username, as made available to us by the platform
The content of the messages you send us
Business information you choose to share, such as your company name, country, product interests, and contact details (email, WhatsApp number)
We do not collect sensitive personal data (such as health, religious, or financial account information) and we do not knowingly collect information from minors.

How we use your information
We use the information you provide to:

Respond to your inquiries about our products, pricing, and availability
Prepare and send formal quotations upon request
Maintain a record of our business conversations with you, so our team can follow up appropriately
Improve our customer service, including through an AI-assisted messaging system that helps answer common questions using our current product catalog
We do not sell, rent, or trade your personal information to third parties. We do not use your data for advertising purposes.

Automated replies
Some of our Instagram replies may be generated with the assistance of an AI system trained on our product catalog and company information. Every automated reply is reviewed as part of our ongoing quality process, and you can always request to speak with a member of our export team directly.

Data storage and security
Your information is stored on a private, access-controlled database operated by Green Valley CO. We take reasonable technical and organizational measures to protect it from unauthorized access, loss, or misuse. Data is retained only for as long as necessary to serve our business relationship with you, or as required by applicable law.

Third-party platforms
When you contact us via Instagram, your use of that platform is also governed by Meta’s Privacy Policy. We only access the messaging data Meta provides through its official Instagram Messaging API, and solely for the purposes described above.

Your rights
You may ask us at any time to:

Tell you what information we hold about you
Correct inaccurate information
Delete your information from our systems, where we are not required to keep it for legal or accounting purposes
To make a request, contact us using the details below.

Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The “last updated” date at the top of this page will always reflect the most recent version.

Contact us
Green Valley CO

Mansoura, Dakahlia, Egypt

Email: info@grvalley.com

Instagram: @green_valley_herbs