Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains how Green Valley (“we”,
“us”, “our”) collects, uses, and protects information
when you contact us or use our website at
grvalley.com.

Green Valley is an Egyptian import and export business registered at
47 Mohamed Fathy St, Front of El Salam Mosque, Mansoura, Dakahlia, Egypt
(Commercial Register No. 136823, Tax Registration No. 528-273-582).

1. Information We Collect

We collect only the information you choose to give us, which may include:

• Contact details — your name, company name, email address, phone number, and country.
• Business enquiry details — the products you are interested in, quantities, destination port, and any specifications you share with us.
• Message content — the messages you send us by email, contact form, or WhatsApp.
• Basic technical data — standard web server logs such as IP address, browser type, and pages visited.

We do not collect payment card details through this website.

2. How We Use Your Information

We use the information you provide only to:

• respond to your enquiry and prepare price quotations;
• process, document, and ship orders you place with us;
• send you information about our products where you have asked us to, or where you are an existing customer;
• meet our legal, customs, and export documentation obligations;
• maintain and improve our website and customer service.

We do not sell, rent, or trade your personal information to any third party.

3. WhatsApp Communication

We use the WhatsApp Business Platform to communicate with customers who have
contacted us or who have given us permission to contact them.

• We message you on WhatsApp only if you contacted us first, or if you explicitly agreed to receive messages from us on WhatsApp.
• Messages may include replies to your enquiries, quotations, order confirmations, and shipment updates.
• You can stop receiving WhatsApp messages from us at any time by replying STOP, by emailing
  info@grvalley.com, or by blocking our number.
• Messages sent through WhatsApp are also subject to
  WhatsApp’s own Privacy Policy.

4. Sharing of Information

We share information only where it is necessary to do business with you, namely with:

• shipping lines, freight forwarders, and customs authorities, to move and clear your goods;
• banks, for payment and letter-of-credit processing;
• service providers who host our website, email, and business systems, and who are bound to protect the data;
• government authorities, where we are required to do so by law.

5. Data Retention

We keep enquiry and order records for as long as needed to serve you and to
satisfy Egyptian commercial, tax, and customs record-keeping requirements.
When information is no longer needed, we delete it or keep it in an
anonymised form.

6. Data Security

We apply reasonable technical and organisational measures to protect your
information against loss, misuse, and unauthorised access. Access to customer
records is limited to staff who need it to do their work. No method of
transmission over the internet is completely secure, so we cannot guarantee
absolute security.

7. Cookies

Our website uses cookies to keep the site working correctly and to understand
how visitors use it. You can disable cookies in your browser settings; some
parts of the site may then not work as intended.

8. Your Rights

You may at any time ask us to:

• tell you what personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information, where we are not required by law to keep it;
• stop sending you marketing communications.

To make any of these requests, email
info@grvalley.com. We will respond
within a reasonable period.

9. Children

Our website and services are intended for businesses. We do not knowingly
collect information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will
be posted on this page with a new “Last updated” date.

11. Contact Us

Green Valley
47 Mohamed Fathy St, Front of El Salam Mosque
Mansoura, Dakahlia, Egypt
Email: info@grvalley.com
Phone / WhatsApp: +20 109 888 6070